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Learner
Posts: 3
Registered: ‎2013-12-11
Accepted Solution

Problem with the unlock pattern on Xperia C

I bought my xperia C a couple of days back. I'm having some problem with unlocking my phone using the unlock pattern.

 

1.Even when I enter the correct pattern, the phone does not get unlocked.It does not respond at all. Also, it does not display any wrong pattern instruction.This happens a couple of times before it actually gets unlocked. I was wondering if I'm the only one with such a problem.

 

2.Also, there is no security question asked. So what do I do in case I forget my unlock pattern? 


 

 

Sony Xperia Support
Posts: 2,544
Registered: ‎2013-08-29

Re: Problem with the unlock pattern on Xperia C

When you are unable to enter the pattern to unlock your device, do you see the text "Try again in "XX" seconds" above the pattern? Because when you have entered the wrong pattern 5 times, your touch will not respond until this time have passed.

 

Also, if you have entered the pattern lock wrong these 5 times, in the bottom you will have an option "Forgot pattern" where you can enter your Google account details to unlock your phone thereby why the security question is not needed.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Learner
Posts: 3
Registered: ‎2013-12-11

Re: Problem with the unlock pattern on Xperia C

Actually what I meant was that it does not unlock even though I have entered the correct pattern. This happens sometimes not everytime.

And there seems to be no limit to the number of times I can enter a wrong pattern! so what if I forget the pattern?

Sony Xperia Support
Posts: 2,544
Registered: ‎2013-08-29

Re: Problem with the unlock pattern on Xperia C

But when this happens, do you see the text "Try again in "XX" seconds" above the pattern lock?

 

If you forget the pattern lock, you can perform a software repair via PC Companion or Update Service:
http://www.sonymobile.com/global-en/tools/pc-companion/
http://www.sonymobile.com/global-en/tools/update-service/

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Posts: 3
Registered: ‎2013-12-11

Re: Problem with the unlock pattern on Xperia C

Ok thanks I'll do that.

No, I do not see the try again in 'XX' seconds.

One time poster
Posts: 1
Registered: ‎2014-05-06

I forgot my pattern lock

Hello 

 

I have sony xperia c mobile. I changed the pattern lock but unfortunatily i forgot. Please advice how can I unlock it since net and WIFI is off right now so I can not sign in with google account.

 

Thanks