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Anonymous(anon)
Posts: 0

LiveView Firmware Update Failure MN800

Hi all,

I have a liveview that was working well out of the box, but then when I updated the firmware it's now non-functional and stuck on a blank screen (see below). I'm able to power-cycle it via holding down the upper-left button, but it just goes back into this "blank" mode after the splash-screen.

I've tried everything. Using Sony PC Companion, Sony Update Service, re-installing, repairing, updating. It always produces the same result.

One peculiar thing: The "Sony PC Companion" produces an error "PC Companion must be updated" but then it says "No later version found."

Is there anything I can do to revert this thing back to the original firmware? Or hard-reset?

Thanks in advance,

Sasha in SF

http://i.imgur.com/eM8KB.jpg

Community Manager
Johan
Posts: 8,504
Registered: ‎2010-11-12

Re: LiveView Firmware Update Failure MN800

Unfortunately I think that your LiveView needs to be looked at a repair center. Contact your local support team for more info about repair centers.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/