Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
One time poster
HArpreet
Posts: 17
Registered: ‎2012-12-08
Accepted Solution

update

when pc prepare for update then dialog box opens in which written (Update failed consult sony support for asisstance

Trustee
Alexander
Posts: 4,004
Registered: ‎2013-06-12

Re: update

Can you elaborate a bit more? Is it PC Companion you are using?

If you are using PC Companion you can try with Update Service instead:

http://www.sonymobile.com/global-en/tools/update-service/

Also try to temporarily disable your firewall and antivirus during the update attempt.

What are your thoughts about this forum? Let us know by doing this short survey.

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

One time poster
HArpreet
Posts: 17
Registered: ‎2012-12-08

Re: update

by using update service i  am able to update my phone