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Help wanted why as the audio playback in my ear plugs so low since i have updated my W810i software in addition when persons call i hardly can hear them speaking in the phone... what can i do to fix this issue
Try re-running the Update service on your phone.
i did that already and it doesnt fix the situation...
Then try resetting your phone.
well i did that twice already... of no avail...
Then, I'm afraid you need to contact SE.