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2011-07-18 04:06 PM
Hi - same issue, nothing available in the PC Companion window, re-insatlled it to no avail. The changes made since the problem occurred was to ditch Mcafee and install MS Security Essentials. However I've gone through the advice re registry etc and found everything hunky dory, no extra files etc. Many thanks for any suggestions.
2011-10-20 05:28 PM
I have the same problem.
My handset is a CEDAR (GreenHeart) - connected with USB
I have 3 PC at home with PC Companion installed:
XP Home+SP3 ----> DONT WORK !!!!!!
Win7-64bit ----> DONT WORK !!!!!!
Win7-32bit ---> ** WORKS **
Where it does not work, symptoms are the same:
1- Just after installing PC Companion, mobile is detected
2- If i close PC Companion, and reopen, mobile is NOT DETECTED
3- When it is detected (only after installation) there is only one panel CONTACT SETUP, that on start produces a WHITE EMPTY BOX
4- When i restart there are 3 panes, SUPPORT ZONE, CONTACTS SETUP, MEDIA GO,
Media Go startup an installation procedures... weird... all other panels clicking on START just produces a WHITE EMPTY BOX.
I can see my phone memory and card memory on explorer when USB connected, and i can transfer files to/from.
From my point of view, this bad written software
(1) DO NOT WORK ON 64BIT MACHINES
(2) DO NOT WORK ON XP MACHINES
If i follow the wizard to connect the phone, it steps forward when i plug USB on the phone, and at the END stage it says:
"PC Companion need to be updated"
And after clicking on "Find Update" below it says:
"This version is ALREADY updated!!!"
I think PC Companion is the most buggy piece of software i ever seen.
Of course, i asked for support by phone, and they didn't belive me, because on the net it is ensured to be "Compatible with XP"..... BUT IT IS NOT.
Please Sony Ericsson, sort out all these issues very quick, it's a SCANDAL !
2011-10-20 05:42 PM
First of all can you take some logs. The procedure to take logs was already explained in many post, but i can copy it once more:
Hope it helps