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Support forum
One time poster
Posts: 1
Registered: ‎2013-10-25

Sony Xperia E PC Companion Update USB Not Recognized

I have a Sony Xperia E and it could do with a Software Update but alas I cannot update it.


PC Companion downloads the most recent update and asks me to start the process but when I come to hold the down volume button and connect the USB it states USB not Recognized. I'm aware this is an issue from Googling it so please don't link me to other areas of the site. The anwers are not working.


PC Companion is the most up to date Version, updated this morning, The USB Driver(I have two USB ports) are up to date. I'm running Win 8.1 but had this problem with Win 8 also.


This is what I have tried.


Normal Way with PC Companion

On Device(cannot be done on device, states to use computer)

Settings, Xperia, Connectivity, USB Connection Mode, MSC mode and tried the PC Companion again. Nothing

Made PC Companion Compatible with Win7. Nothing here either.


I "could" live without the Update but I shouldn't have to.


What can Sony suggest I do to fix this issue?