Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2012-08-01 12:36 PM
I am using Hazel from more then 1 Year, few days back display of the phone was defected. After that photos and videos of the phone are not opening properly. Photos are visible in small size, when i open to view in full screen only yellow screen is visible. Similarly when videos are plays i can hear voice but can't see the video only yellow screen is visible.
Can anyone tell what is the problem?
2012-08-01 12:42 PM
http://www.sonymobile.com/gb/tools/update-service/ This could be a software issue, so try running the update service on it and see if that solves these problems. Failing that, try a master reset.
Don't forget to back up your phone on PC/PC companion/memory card/My Phone Explorer before updating or re-setting your phone.
Hope this helps.