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Anonymous(anon)
Posts: 0

C903 PC Companion Will Not Install in Windows 7 Ultimate 64 bit

Please see attached error report when trying install PC Companion Windows 7 Ultimate 64 bit:

I have signed on as administrator and I have run compatibility function, cleared all temp and preftech files I am at a total loss as to why this is not installing. Any help would be greatly appreciated.

Error Report

Problem signature:

Problem Event Name: APPCRASH

Application Name: setup.exe_InstallShield

Application Version: 14.0.0.162

Application Timestamp: 4626b2f4

Fault Module Name: NewUI.dll

Fault Module Version: 3.0.0.0

Fault Module Timestamp: 4dba6d1a

Exception Code: c0000005

Exception Offset: 00002ab9

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 3081

Additional Information 1: 81cd

Additional Information 2: 81cd9c23a2af9311503f42000b58ff30

Additional Information 3: 924d

Additional Information 4: 924d5301f3fd0c9d76c23388c357a0c3

Community Manager
Johan
Posts: 8,479
Registered: ‎2010-11-12

Re: C903 PC Companion Will Not Install in Windows 7 Ultimate 64 bit

Well, this problem signature doesn't really point at something particular.

So I would suggest that you try the following things.

If you're logged in as admin on a corporate domain, check if you can log in as local admin instead.

Check that you've installed all Windows updates.

Close all other programs running in the background.

Still doesn't work? Try to install PCC on another PC.

Anonymous(anon)
Posts: 0

Re: C903 PC Companion Will Not Install in Windows 7 Ultimate 64 bit

Hi,

I'm having the exact same problem on Windows 7 Home Premium 64 bit. The suggestions you made didn't help.

Windows is up-to-date, on my husbands pc with Windows 7 Ultimate 64 bit same error.

Can't update my phone now since they don't have a pc companion for Mac either.

Re-downpladed 4 times from different locations, rebooted twice, disabled AV even downloaded the NewUI.dll manualy but no luck.

Any other suggestions?

Thanks

Windows 7 Home Premium 64 bit

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          setup.exe_InstallShield

  Application Version:          14.0.0.162

  Application Timestamp:          4626b2f4

  Fault Module Name:          NewUI.dll

  Fault Module Version:          3.0.0.0

  Fault Module Timestamp:          4ea90084

  Exception Code:          c0000005

  Exception Offset:          00002ab9

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1043

  Additional Information 1:          81cd

  Additional Information 2:          81cd9c23a2af9311503f42000b58ff30

  Additional Information 3:          924d

  Additional Information 4:          924d5301f3fd0c9d76c23388c357a0c3

Community Manager
Johan
Posts: 8,479
Registered: ‎2010-11-12

Re: C903 PC Companion Will Not Install in Windows 7 Ultimate 64 bit

Try using Update Service instead. Check if your able to install that program and update your software.

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Anonymous(anon)
Posts: 0

Re: C903 PC Companion Will Not Install in Windows 7 Ultimate 64 bit

Hi, the Update Service worked, my phone is up-to-date again.

Thanks very much:-)