Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Anonymous(anon)
Posts: 0
Accepted Solution

C510 screen problems and more

Hi all

When I try turning on my C510, I get the usual vibration and the lights coming on, however the screen does not come on. Furthermore all the lights remain on. Whatever buttons I press appear to do nothing at this stage. I can take out the batery to switch of the mobile and then start it up again to go into that same state. I have tried connecting the mobile to computer/charger all to no avail. When I try ringing my phone, I hear nothing for about 20 secs and then suddenly cuts into "can't take your call right now ....please leave message after tone".

Any ideas?

Thanks

Demigod
santam
Posts: 589
Registered: ‎2011-12-11

Re: C510 screen problems and more

hi @singh246 I would suggest to repair your phone using SUS here's the link http://www.sonymobile.com/gb/tools/update-service/ ...download it to your pc then install it...and go through the on screen direction.....and keep us updated...

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
Anonymous(anon)
Posts: 0

Re: C510 screen problems and more

Thanks for the reply.

Just a check with you. It says "data stored in the phone memory will be lost". Will this mean I lose my numbers. I know if I have saved them to my SIM card then they won't but I am not sure if I have or not

Demigod
santam
Posts: 589
Registered: ‎2011-12-11

Re: C510 screen problems and more

yeah it will delete all user data phnbook too...!!! nt the memory card and sim...and don't forget to mark my answer as correct and helpful!! and please update us after the repair!!!!!

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
Anonymous(anon)
Posts: 0

Re: C510 screen problems and more

Ok but I am not sure if I have saved my numbers to the phone or to the SIM. What is the default setting when adding numbers?

Demigod
santam
Posts: 589
Registered: ‎2011-12-11

Re: C510 screen problems and more

most likely to be phone if got another handset try inserting ur sim and check!!

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
Anonymous(anon)
Posts: 0

Re: C510 screen problems and more

Thank you so much. The Update Service worked and everything is back as it was!

Demigod
santam
Posts: 589
Registered: ‎2011-12-11

Re: C510 screen problems and more

no problem..anytime:smileylaugh::smileylaugh:..:smileywink: glad that your phone is working..:smileycool:

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.