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unable to update my experia S

Anonymous
Posts: 0

unable to update my experia S

Why i cant even update my experia S which i have notification said it has new updates available, its quite frustrating, already attempt connected to PC companion which is also the same thing, saying that some kind of errors, so what should i do? is there any good conclusion for this problem, thank you in advance

Moderator
Posts: 5,059
Registered: ‎2012-01-10

Re: unable to update my experia S

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

both the links are same

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Community Manager
Posts: 9,133
Registered: ‎2010-11-12

Re: unable to update my experia S

What error does PC Companion state when it fails to update?

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Anonymous
Posts: 0

Re: unable to update my experia S

thank u for fast responding, anyway, it stated progress error from downloading to computer,therfore it doesnt want to update my fone, and keep saying contact support. why is my experia s is not compatible to my macbook as well?

Highlighted
Community Manager
Posts: 9,133
Registered: ‎2010-11-12

Re: unable to update my experia S

Well if the problem appears during the download of the firmware to the computer you should check programs like firewall or other Internet related security software's. Try to turn them off and run the update again, but if the problem remains maybe you could try doing this from another computer or Internet connection.

If you have Mac you can use Bridge for Mac to update your phone.

http://www.sonymobile.com/gb/tools/bridge-for-mac/

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If you want to get in touch with the local support team for your country please visit our contact page.