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2013-08-07 11:55 AM
Hi, when trying to update my phone, a window popped up saying software update engine failure. I am unsure of what it means. Could someone please help me find the software update engine?
2013-08-07 12:53 PM
Try updating Java Virtual Machine...
If it doesn't help, post up more information about your computer's Operating System and other specifications so that we can troubleshoot your problem...
2013-08-13 03:16 PM
If you have already updated Java and you're still having problems, this would indicate that Anti Virus or Firewall software on the PC is blocking PC Companion or Update Service access to the Internet. Try checking these softwares and ensure PC Companion/Update Service are granted full access to your connection.
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