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Stains on the screen

One time poster
Posts: 11
Registered: ‎2012-08-07

Stains on the screen

Appeared lines, white stains on the screen.
they are only visible when the screen is on.
What should I do? Help me

Forum Legend
Posts: 4,819
Registered: ‎2012-06-13

Re: Stains on the screen

can you show us a picture? or screenshot

Sony Xperia Support
Posts: 5,151
Registered: ‎2011-02-07

Re: Stains on the screen

If these white sections are not present when looking at them say via a PC then this is more likely based on software, I suggest performing a software repair on the handset using PC Companion.

PC Companion:

http://www.sonymobile.com/global-en/tools/pc-companion/

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Posts: 11
Registered: ‎2012-08-07

Re: Stains on the screen

DSCN4008.JPG

One time poster
Posts: 11
Registered: ‎2012-08-07

Re: Stains on the screen

stains are disappearing...

I think they are water stains ...appeared after immersed for 30 seconds in a glass of water.

is this normal????

This product is rated IP67? shocked

Visitor
Posts: 13
Registered: ‎2012-08-06

Re: Stains on the screen

Have you put a scratch guard over the screen of your Xperia Go? This phenomenon might be because of the water getting in between the scratch guard and the screen. If not, please keep us updated with your problem.

One time poster
Posts: 11
Registered: ‎2012-08-07

Re: Stains on the screen

No scratch guard over the screen

One time poster
Posts: 11
Registered: ‎2012-08-07

Re: Stains on the screen

I have contacted Sony support for this, saying that surely it is a manufacturing defect ...

but I have not received any response. What can I do if no one answers me?

Visitor
Posts: 13
Registered: ‎2012-08-06

Re: Stains on the screen

The consumer forum should be a good place to start...

Highlighted
One time poster
Posts: 11
Registered: ‎2012-08-07

Re: Stains on the screen

this is true but the problem remains ....!!

how can I ask sony to give me an official answer?