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Please read this if you considering unlocking the boot loader or rooting your phone.

Important information

Please note that you may void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader. You should only unlock the boot loader of your phone if you are an advanced user with good knowledge of the technology and risks involved.

For more information go here http://unlockbootloader.sonymobile.com/

Please also note

The Sony Xperia support team will not be able provide any support, related to unlocking the boot loader or rooting your phone.

We also recommend you to read the below blogposts.

http://developer.sonymobile.com/wp/2011/03/29/unlocking-the-boot-loader-in-the-new-xperia%e2%84%a2-smartphones/

http://developer.sonymobile.com/wp/2011/04/14/option-to-unlock-the-boot-loader-now-available-for-advanced-developers/

http://developer.sonymobile.com/wp/2011/09/28/sony-ericsson-supports-independent-developers/

Best regards
Sony Xperia support team

Reply
One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

SONY Xperia NEO stuck on Sony logo.

Hello forum

I installed a custom rom and now if i boot it is stuck on SONY logo. I dont know how to get in recovery, and i cant use my pc because my usb input in phone is broken. What should i do? I did install CWM. I have a MT15I with firware Android 4.0

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: SONY Xperia NEO stuck on Sony logo.

CWM gets wiped off after installing a new ROM

However see if it's still there, upon restarting see if the LED turns blue ?

If not then > you have no choice but to get the USB port repaired.

That would be the only way

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One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

Re: SONY Xperia NEO stuck on Sony logo.

How to get it repaired =)? I live in Holland do i have to send it to Sony? I do have my warranty still i bought my phone in June.

One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

Re: SONY Xperia NEO stuck on Sony logo.

Oh and btw. if i boot normal it gets stuck but if i press menu button and boot there is a blue led.

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: SONY Xperia NEO stuck on Sony logo.

Yes you need to send it to Sony.

Press any hardware key when you see blue led and see what happens. Do you enter CWM

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One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

Re: SONY Xperia NEO stuck on Sony logo.

Can you give me a link for the information of sony. And do i need to send everything like with box? THANKS FOR YOUR HELP!! I will try what you said right NOW

One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

Re: SONY Xperia NEO stuck on Sony logo.

And are you sure the warranty covers this thing :smileyhappy:?

One time poster
hhamzah99
Posts: 6
Registered: ‎2013-01-23

Re: SONY Xperia NEO stuck on Sony logo.

Nothing works. After blue light it starts with the vibration and after that i press any button but nothing happened ;D

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: SONY Xperia NEO stuck on Sony logo.

hhamzah99 For your info, warranty is not covered in such cases ( physical damage )

Service centre would charge you

Contact Sony in your country, they shall help you with everything

http://www.sonymobile.com/global-en/support/contact-us/

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